Self-Guided Retreats & Wild Weekends Terms and Conditions

Booking Policy

Dinner and breakfast are included in your booking. If you book multiple nights, breakfast, lunch, and dinner are also provided. Two experiences are included in the room rate, these are optional, however no refunds are offered when not attended.

Payment

We take 25% of the full fee at the time of booking. The remaining balance is automatically taken 14 days prior to your arrival date.

Any additional catering add-ons or experiences, will be settled automatically on departure using the same payment card.

Food Allergies

Please notify us of any allergies in the notes at the time of booking. We may not be able to cater for all allergies without advance notice.

Checking In and Out

Please check the details on your booking for check-in and check-out times as these vary according to both time of year and the specific package booked.

Guest Numbers

The standard room rate is based on two people sharing.

We offer a single occupancy rate, which is minus the cost of catering and experiences and can be found online. If you need to change your booking from single to double occupancy, please make us aware in advance so we can accommodate.

Both Library Barn and Monk’s Hatch can accommodate a maximum of 4 people. When booked you will have exclusive use of the space.

Cancellation Policy

42 Acres reserves the right to cancel a booking that has been reserved or booked. Should this event occur, we will endeavour to inform you as soon as we can and outline options available.

If you would like to cancel a booking we ask that you notify us in the maximum amount of time possible.

If this reservation is cancelled between the time of confirmation (-60) and 29 days prior to the reservation start date, there is an absolute fee of £30.00.

If it is cancelled between 28 days and 15 days prior to the reservation start date, there is a relative fee of 25%.

If it is cancelled within 14 days of the reservation start date, there is a relative fee of 100%.

Outdoor Experiences

You are welcome to wild swim in the lake at your own risk. Please do your research before jumping in – there are dangers to be considered and there are no lifeguards on duty. Always swim with a buddy and only enter and exit from the jetty. A life buoy ring can be found at the side of the jetty.

If using the sauna please ensure you have read the guidance provided beforehand and only use it with a buddy.

Children

Self-Guided Retreats are for adults only. We offer family-friendly self-catered stays which can be explored here.

Lost Property

We will post any lost property back to guests but postage and packaging will be charged and 42 Acres will not be liable for any lost property.

Dog Policy

Assistance dogs trained by ADUK member organisations are welcome, and are the only animals allowed. Please notify us in advance in the booking notes. Should another guest have an allergy, such as asthma, which could be affected by the presence of an assistance dog, a discussion will take place to find the best way to accommodate all needs.

Smoking

In accordance with legislation no smoking is permitted in any of our buildings.

Care of The Property

We kindly ask that you remove your outdoor shoes before entering The Hermitage.

Guests are not permitted to use the staff entrance or enter the kitchen at The Hermitage.

Please inform us of any damage found on arrival. You will be liable for the reasonable cost of replacement or repair for any damage, missing items, extraordinary cleaning costs, late departure for which your group are responsible.

Termination of Stay

We may ask you to leave if you or members of your booking are believed to be causing a nuisance to the other guests or are not treating the property and land with respect.

Building Access

We may need access to the building to make necessary repairs, maintenance and/or inspections during your stay. Prior notice will be given to you wherever possible and privacy will be respected at all times.

Complaints

We really hope you have a wonderful experience at 42 Aces. If any problems arise during your stay please let us know immediately where we endeavour to deal with it promptly. Claims for compensation cannot be considered after the stay has ended if there was no such prior notification.

Privacy Policy

We do not store credit card details nor do we share customer details with any third parties.

Data Protection

Personal information provided by guests is stored securely in the 42 Acres records system and will be used solely for the retreat purpose. It will not be passed on to anyone else.